IVR System, Cloud IVR Solutions

Making Every Connection Interactive With Cloud-Hosted IVR

Our cloud-hosted Interactive Voice Response (IVR) enables any organization to stand out in the market by automating the business communication. It can manage a large volume of calls by identifying, segmenting, and routing the calls. With its auto-receptionist feature, it would eliminate the need for live operators and serve the callers with predefined interactive options.

A caller can select any option either to give an automated response or to transfer to the designated department. Appropriate responses can also be provided through voice, fax, call back, email, and text messages. You are free to customize the IVR to meet your business requirements to increase the business efficiency and reduce the costs significantly.

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Feature-Rich IVR System For Your Every Need

Call Routing

You can create unique flows for the IVR to transfer the calls to a specific agent, queue, or department as per the user input, time settings, or any other specifics.

Call Analytics

Analyse IVR metrics like first-call resolution, response time, misroute calls, and others to understand the behaviour and issues of the customers.

Intuitive IVR Dashboard

User-friendly IVR dashboard enables all actions from a single interface with much ease and agility. Manage, report, and monitor IVR campaigns within few clicks.

Multi-Level IVR

Extend your phone menu through our multi-level IVR solutions. Customers can select from a variety of options and based on their selection they are prompted to choose further.

Call Recording

Record every incoming and outgoing call and save them in HD format. It provides a pool of information for training, quality checking, issue resolution, and help in making better business decisions.

Email Notifications

Get email notifications for every conversation answered on IVR for your business. With our IVR, you can also send notifications to your customers as well after each interaction.

Welcome Message

Greet customers with pre-recorded messages and add a professional touch irrespective the size of your business. The welcome greeting can be the standard or customised message.

Music On Hold

Fill-up boring waiting time with the soothing music while your customers are on hold either in a queue or being transferred to another department. Use promotions and advertisements as good alternatives to music on hold.

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How Inbound Call Centers Are Benefitting Various Industries?

Automated reception

Our IVR Solution replaces the need of receptionist in a business with an automatic system which receives, route and processes countless numbers of calls with precision.

Promotional Offers and Discounts

IVR Numbers are being used to market the products and services by presenting promotional offers and discounts to the potential customers. Whenever a customer calls at such a promotional number, our IVR solution serves the best possible options to make the sale.

Survey and Feedback

IVR has made it possible for organisations to follow up with multiple customers via automated survey and record their responses without much hassle.

Balance Check and Enquiry

IVR system allows automating such tasks that do not require human intelligence. It automatically retrieves information from database to resolve simple queries like telling the balance of the account.