The outbreak of COVID-19 has taken a serious toll on healthcare workers and medical experts around the world. We know how the medical staff works hard day and night to help patients and keep the death rate in check. With no viable vaccinations in sight and symptoms as subtle as cough and mild fever, the […]
How can call monitoring bring in more leads? How does call tracking software work? How can one use a call tracking service for marketing purposes? Considering the importance of communication and client-agent interactions in the market, every business is faced with these questions at some point or the other. Not only is it important to […]
Have you ever felt you need to hold up a loudspeaker to catch people’s attention? It’s not that ridiculous of an idea actually. Voice broadcasting lets you do just that—coupled with a multitude of features that can help your voice be heard, and for you to be taken seriously in this chaotic world. Before exploring […]
When it comes to the future of a business, customer service is a make or break. Your products can be top-notch, but you need the trust and loyalty of consumers to make a mark in the competitive market. A study by RightNow shows that 73% of customers fall in love with a brand and remain […]
Meet Josh. He is a customer support agent who handles customer calls at a travel agency. Josh communicates with customers over the telephone—a limitation that often frustrates him. On instances when he is busy with various tasks and customers, he can’t attend to other customers wishing to speak to him as a telephone does not […]
Regardless of the season, time, or changing market trends, the real estate sector always surfs on top of the waves. After all, shelter is a basic human need, and the search for a luxurious living space is a constant in this era. The real estate industry is completely customer-centric, and thus, it is imperative for […]
Here’s how things play out for Jack, your regular customer care agent from a reputed firm: the phone rings, and he drops everything he’s doing to answer. Before he can greet the customer and offer his assistance, the customer starts shouting, “I am done with your company and I want my money back!” In fact, […]
Even if you lock-in on a new phone system for your business, all the jargons associated with the product could appear overwhelming to you. You could be an IT veteran who is up-to-date with technology, and some terms still might confuse you to the point of making your head spin. Hosted phone systems these days […]
With the evolution in business trends and the growth of demands, businesses are required to manage their call centers efficiently. Ranging from cost-effectiveness to hardware maintenance, on-premise call centers are becoming problematic for companies. According to TimeDoctor, “62% of organizations think that the biggest challenge in making future investments will be integrating with current call center […]
