From old times till now, business operations have always revolved around the customers and buyers. Whatever the channel, call centers have always aimed to reach out to the customers out there and ensure them with the best resolution. Organizations belonging to any sector, including health, insurance, real estate, or technical support, always rely on the […]
When businesses go down the path of growth and prosperity, it becomes reasonable to receive a large volume of calls from the customers. With customers showing interest in your brand and having queries related to the service or product, it is necessary to satisfy all of them with the best possible solutions. Amidst such a […]
One question that strikes every customer support agency’s manager is, “what makes customer support good or bad?” For once, it can be said that answer to such a question depends on the person’s observation. This cannot be wholly true, but the answer is that to decide if customer support is excellent or not, we need […]
Now when the current telephone numbers and their rates have been standardized, does that mean toll free numbers have lost their essence, and there is no use of such business numbers? Can toll free numbers be considered a relic marketing tool? Why are businesses still using them? The answer to all these questions lies in […]
There is always a need for significant changes and advancements in the sales sector as it involves getting close to the customers and making the brand available on their fingertips. Also, to ensure a smooth and streamlined sales process, it is necessary that you successfully reach out to each customer efficiently. Amidst increasing competition to […]
Omnichannel and Multichannel are among the most discussed topics whenever there is a talk about customer experience and customer service. But when it comes to deploying one of these services, most of us are left in confusion. Though both the channels promise smooth communication, the difference lies in the flexibility and ease of connectivity they […]
A seasonal spike in customer demand is often good news for the businesses but usually brings challenges for the call center agents. During the sale season, the inbound call volume is very high and needs immediate resolution. Irrespective of the fact that these calls are planned or unplanned, they frequently occur in a business operation. […]
As we all are already aware, artificial intelligence has taken over almost every business operation. Automation has eased out the job for employees and managers across different industries. The intelligence of these technologies has transformed the way businesses operate and work. Automated technologies are being relied upon for handling most business processes, especially when it […]
Are you fed up with being restricted with a dialer provider which confines you to a minimum or no control over the software? Such providers often leave you helpless when the software almost reaches the end of its lifecycle. VICIdial is an enterprise-level, open-source contact center solution that is suitable for call centers of all […]
