If you are a call center manager, it ultimately becomes your responsibility to ensure that agents working from home feel motivated and content. Working from home and handling customer calls throughout the day while staying at home and not in an office might cause stress. Working at a call center is already a tiring job […]
With significant changes in business operation trends, many businesses are migrating from on-premise to cloud-based communication. The cloud communication system offers numerous features that make communication easier and quicker. Enterprises today have witnessed various possibilities that could help them achieve streamlined communication with customers. With multiple “as a service” choices available, businesses can uncomplicate their […]
Steadily, the cloud has taken over all the operations that take place at a call center. The call center industry has made it to the next level by the use of the latest and advanced technologies. As we know, modern problems require a modern solution; that’s when the cloud plays its role. While searching for […]
Customer experience (CX) webinars have proven to be a brilliant and innovative idea of imparting knowledge about how a customer plays an integral role in deciding the fortune of a business. Such events bring together a large number of like-minded people with a common aim of bringing changes in the way companies handle their customers. […]
Organizations worldwide are striving hard to facilitate their consumers and agents with the best technologies that ease the functioning of call center services and save time. Transformation in technology trends and digitization of majority services has helped save time and money for the organizations. Adapting to these evolved forms of technologies, call centers have started […]
In today’s race among the contact centers in providing their customers with the best and quick resolution to their queries, there are many problems they face. But thanks to the continuous evolution of technology, client handling has become very easy. Let us take Joe’s example and know how the change in trend has helped businesses […]
Agents at call centers are responsible for making and receiving calls from customers. The process involves keeping in continuous touch with the customers and building a healthy relationship with them. For doing so, agents need to dial-up each of their customer’s telephone numbers to reach out to them. This manual dialing of phone numbers takes […]
In this digital era, customers still prefer interacting with a live agent over calls or chats. Despite the technologically advanced applications such as social media, self-service software, and websites, call centers top the priority list of customers when it comes to getting issues resolved. Also, letting an agent represent your firm and services plays an […]
The evolution of technology and innovation has eased almost every other industry. When call centers are concerned, ACD or Automatic Call Distributor system has helped in enabling the smooth functioning of the call handling process at a call center. ACD has modified the way agents engage in resolving customer calls. Unlike the traditional telephone systems, […]
