During emergencies, employees are expected to work and operate while staying at their places. Also, the work from the home scenario is making the managers face some challenges. Operating a call center while working from home requires the agents to employ some tools that would be of great help for them. Equipping an intelligent tool […]
Many businesses are figuring out ways to enhance their efficiencies and minimize overhead expenses. Managing business virtually serves to be of great help in such cases. Also, companies have come up with a technique to manage a virtual call center on their own without hiring or setting up a contact center locally. This is achieved […]
Today, companies rely on contact centers to enable smooth communication with their potential and existing customers. With an increasing number of subscribers and callers, contact centers might reach a stage of exhaustion at any point in time. It might even get hard for the agents to keep up with the growing customer expectations. There can […]
The ongoing coronavirus outbreak has led to the ultimate deployment of businesses to operate while staying at their places. Although most of them are familiar with the drill, others tend to face difficulty in carrying out businesses without actually going to offices. And every individual is struggling to practice work from home process efficiently. Working […]
A virtual call center is similar to a real-life call center, responsible for handling customer calls, but the agents are placed at remote locations. Agents can be operating from anywhere– either work from home or separate office space. Such call centers stay connected through virtual call center software with a smooth running internet connection. Companies […]
It is a known fact that call center agents work round the clock to ensure a healthy relationship between a company and its customers. Every business wants to be known as a trustworthy service provider. Handling a significant number of calls daily and getting them resolved takes energy, time, and skills. Agents at the call […]
Companies, especially insurance companies, have the necessity of reaching out to the people or who we can call as potential customers. Being a commercial service provider, insurance firms had to go out and sell their services. But practically, this is not possible for a company to hire agents to make a brand visible by making […]
As we are already aware, the ongoing pandemic has continued to take over countries. The virus is spreading like a fire in the woods. With increased numbers from hundreds to thousands, the coronavirus is causing deaths every other day. This uncontrollable disease has contributed to the setback of the economic and public health fields. While […]
Peripheral support and quick connection systems are sure to serve businesses with enhanced outsourcing experience. When technology is coupled with BPO (Business Process Outsourcing), you get a great combination that makes customer satisfaction an easy goal to achieve. Let us take a closer look at the top 7 technology trends that help the BPO industry. […]
