Call centers have to constantly evolve if they want to be on top of their competitions. Embracing new technology so that they are equipped with the means to handle their customers’ concerns should be their foremost job. However, there are many new technologies that come up every day and all of them look useful at […]
A call center has many responsibilities but the single most important is making sure that the customers of your company have the best possible experience. From the moment they pick up their phone to when they put it down, it’s the job of your call center to keep them happy. However, call centers have changed […]
Time is money. However, many organizations fail to realize this when it comes to the time of their clients. There is no surer way of sending your customers packing away than constantly putting them on hold. Clients might ignore a little faulty service from time to time but they never ever forget that one time […]
The Internet has changed how the world behaves and acts. The news is getting updated on a minute to minute basis, TV shows are being published online with entire seasons being released at the same time, retail markets have shifted from brick and mortar stores to a person’s mobile. The world has evolved and the […]
With so many technologies and services sprouting up these days, it is always important to be updated. Unless your business is always using the newest technology, it will lag behind the competition. One of these updated technologies that can be used, especially by call centers, is the cloud-based auto dialer. Hosted auto dialers are SaaS […]
With the advent of the software age, most services that were performed manually are now being automated by computers. This has led to better productivity and enhanced efficiency of the various businesses that employ these services. One such industry that is now heavily dependent on software automated services is the Call Center industry. From making […]
Call centers are very social organizations. Unlike most of other fields, call centers are completely based on human interactions thus making them highly dependent on the vocal prowess of the agents. So, the capability of the agents is what makes or breaks a call center. Therefore, it is very important to train the agents in […]
Organizations that provide a telephony communication channel for the customers usually get a lot of calls. To serve these calls, organizations have to maintain a sizable workforce during the office hours. However, it is quite common that some existing or potential clients call the company after hours or during holidays when the working staff is […]
Outsourcing services have now become the trend for almost all kind of businesses from banking to IT. The availability of workers at a lower cost sounds lucrative to companies, especially those with a large workforce. However when it comes to call centers, outsourcing has always been a confusing decision. There are both advantages as […]
