Not too long ago, maybe about 20 years, telephone and physical mails via the post were the primary means of communication. This was how people communicated with one another and consumers with businesses. Businesses, too, catered to this and had systems in place to serve. Then email happened, and consumer preference changed to it. Businesses […]
There are many words people come across almost on a daily basis, VoIP being one of them. To the uninitiated, VoIP may seem like another strange-sounding jargon thrown at them. Many of them may not even know that they have been using VoIP all these years. After all, everyone talks and communicates every day, be […]
After what has been a difficult few years for businesses, the upcoming Christmas season could provide a well-earned boost in profits. With lockdowns being lifted, it is understandable that even though customer spending will increase, businesses still want to save money wherever possible. Savvy business owners can ensure that their profit margins are as high […]
Everyone wants answers at the speed of light. Nobody wants to wait and they shouldn’t have to. There are billions of options available in the market. If you fail to respond, the consumer will simply move to the next option they find on Google. Just like when you visit a restaurant, you want to be […]
The customer is king. This phrase has dominated customer experience for a long time. Brands have used different tools to garner attention and retain customer loyalty. Over time, these tools have transformed the world of customer experience (CX). With the mass adoption of the Internet, these tools provided more access to customers than ever. And […]
We know that the customer always comes first. They are why businesses exist and why they continue to be more customer-centric. However, with the ever-changing customer expectations, the need has gone beyond just serving them. Today, the expectation is to predict customer preferences and influence them suitably. Successful businesses strive to know the tastes, lifestyles, […]
The early bird gets the worm. There is constant cut-throat competition between organizations offering similar products or services to the same customer base in this day and age. Therefore, it only makes sense for these businesses to reach out to customers first instead of waiting for them to discover their services. Marketing has gone through […]
Cloud computing is a critical part of the new generation of changes happening in the IT sector. The emergence of cloud-based computing makes it easier for various industries to adopt this technology, and naturally, the banking sector is no exception. At present, a number of banks have migrated to, or are in the process of […]
An auto dialer is a fantastic outreach tool. It increases agent productivity and reduces idle time, and ensures outbound calls are effective and simple. Seeking and securing deals in business is a tough row to hoe. For the real estate industry, in particular, outbound calling is essential to secure deals. Customers have a lot of […]
