In the aforesaid blog series “Virtual Call Centers – A Need for Today ” , we saw how virtual call centers have come out as the most relevant solutions for the needs of the contemporary call center environment. We discussed how effectively the transformation of traditional call centers is taking place and further producing meaningful […]
VICIdial* is a sophisticated call center solution that fulfills the contemporary needs for customer services. The communication of your business needs to be uninterrupted and well designed based on the day to day customer data. VICIdial uses the customer data productively. One can customize it as per the needs of the business that lead to […]
A cloud hosted call center is the best contemporary way to tackle with the customers and their upsurging demands. Cloud technology is efficient and its potential has proved the benefits in various other fields. So, there is a growth in the cloud hosted contact center and more people from the customer service fraternity are switching […]
With the passage of time customers have become more aware about their preferences towards services and how they want to avail it. The best of the options in the customer support process are those that save the valuable time of the customers. So, in that sense, IVR (Interactive Voice Response) stands as one of the […]
A call center software decides how well your call center is going to perform since it’s an interface that gives agents a platform to connect with the customers in a productive way. So it should be picked intelligently so that you can reap the benefits out of it. But some factors make the call center […]
Virtual call centers have evolved to be the immediate solution provider to the customer queries. With the customer-centric features, the virtual call centers always focus on the customer. To design a customer support system, it becomes necessary to reduce the gap between the customer’s expectations and what they really get to experience while availing the […]
Cloud can not be ignored in present times. Unawareness related to these advancements can prove to be fruitless. Cloud has obvious reasons to keep you ahead in the advancements that are happening or that are yet to come. We will witness a far better world because of cloud technology in the future. Healthcare has not remained […]
Cloud technology has given many leverages to keep the customer service environment forward-looking and more productive. Of the many virtues that cloud technology has, the one that makes it more beneficial in the call center environment is its capacity to comply with the changing trends of the customer’s preferences and sophisticated usage of the technology. […]
The most basic question that comes up while choosing a contact center is, why one should go for a virtual one? Have traditional call centers lost the battle against sophisticated technology or are they really getting obsolete because of lack of innovation. If this is so, then how we survived the customer satisfaction needs so […]
