Every business strives to grow and succeed. They don’t leave a single stone unturned when it comes to earning the right reputation among their target audience. While several factors contribute to making a brand appear reliable, one of the most important aspects is the ease with which customers can connect with your business. Connectivity plays […]
The need to offer seamless customer service has become pivotal. It starts with curating different channels for your customers to contact you and vice-versa. Maintaining a high-end telephony system is one way that helps bridge the gap between you and your target audience. Two-way communication via inbound and outbound calls is necessary to maintain a […]
We read a lot about customer service—and how businesses strive to maintain the quality of the experiences they deliver. Customer service determines the fate of a business. But what exactly is customer service? In simple words, customer service is catering to the needs of your customer. Your business may have a myriad of product/service lines. […]
Food delivery platforms have become the new normal. With stringent social distancing laws in place, people had to stop dining out and opt for takeouts. Even as the restrictions ease slowly, people have realized the convenience of food delivery. The increased demand for doorstep deliveries has resulted in the emergence of numerous food delivery platforms. […]
The COVID-19 pandemic has severely affected businesses across verticals. It was once believed that contact centers absolutely require a physical set-up. However, the pandemic caused many such centers to shut down or suspend activities for the foreseeable future. Contact centers that did not have business continuity plans in place were majorly impacted, going so far […]
Are you the new kid on the block? Do you wish to establish a global identity? If yes, virtual numbers are your answer! Wondering how? We’ll tell you. There are different types of virtual numbers, and each comes with its own benefits and provides a different customer experience. Depending on your requirements, you can choose […]
If you’re thinking about shifting to another phone carrier, the process is pretty simple—but there are a few things you need to be mindful of before and during your transition process. There could be a number of reasons behind your decision to change, and you should take the time to research which carrier is best […]
The biggest challenge organisations face in delivering customer service is offering prompt solutions to the issues raised. Consumers demand instant gratification in every action, from purchasing a product to contacting the support kiosk for queries. Your callers will prefer a quick and simple way to find answers and be happy—even better if they can do […]
Regular business operations have taken a back seat ever since the pandemic struck. Employees across the globe have been pulling their weight through remote operations while organizations have been trying to ensure uninterrupted services. Remote working offers several benefits such as eliminating time and money spent on the daily commute, reducing several business expenses, and […]
