The role of a call center is not limited to hiring agents and providing them with telephones. It is your call center’s responsibility to build trust and establish meaningful relationships with your customer base. In a typical outbound call center, where agents have to make calls, the software will enable better call flows and streamlined […]
Have you ever wondered how businesses are able to maintain lasting relationships with clients? Of course, there are a variety of factors, but two cardinal aspects of customer retention are the quality of support and the types of products and services offered. The 2018 Retail CX Trends Report stated that 77% of consumers across the […]
While it’s relatively easy to lead well in smooth sailing periods, the true test of leadership arises in trying times. How an individual reacts to ‘do or die’ situations determines their credentials as the head. In fact, a report by Infopro Learning states that 83% of organizations feel it is important to develop leaders at […]
Customers sit on thrones in today’s markets, and they know it. So naturally, at the heart of any contact center, is the need for excellent support service. This need sits as the basis of all call center improvement strategies, with an aim to be as swift and efficient as possible. Are you also looking for […]
Whether it is a large enterprise or a small business, managing operations efficiently is no easy task. Certain factors are bound to interrupt a business’ workforce and create complexity when performing tasks. So, it is essential to have the right strategies that ensure smooth business operations. This blog will cover some practical business tips that […]
One of the most critical ways for businesses to increase their revenue is to reach out to more customers in a lesser timeframe. Voice broadcasting, a feature of VoIP telephony, is a cost-effective solution to connect with a large number of potential customers at the same time. Working with a cloud-based voice broadcasting software is […]
In the current competitive landscape, customer service is a gamechanger for businesses. Delivering seamless customer experiences has become pivotal with shifting demands and preferences. As a major touchpoint for customer interactions, it is important that organizations opt for a technologically empowered call center. According to Forbes, businesses lose $75 billion annually due to poor customer […]
With the market getting more and more competitive, businesses of all sizes, types, and operational industries have been improvising and moderating their marketing techniques and operational strategies. Businesses are constantly trying to better adapt and sustain in the market. Toll free numbers for businesses have become an important option for a variety of businesses. Irrespective […]
For long, most people have had a very simple perception about inbound and outbound call centers, that is, the former serves incoming calls, while the latter maps outgoing calls. This concept is correct, though many other things are involved too. If you go into detail, inbound and outbound call centers have a very different approach, […]
