“Customer experience is the next competitive battleground. It’s where the business is going to be won or lost.” – Tom Knighton Every business strives to make customers happy and achieve their loyalty. But, the one that offers exceptional customer experience will win the race. A call center bridges the gap between the business and its […]
The pace at which technology has been growing in the past half a decade, the world is not very far away from being surrounded by it in every sphere. This is relevant to the communication sector too as the pace of digitization is not expected to slow down one bit. VoIP, or Voice over Internet […]
Customer service is one of the top priorities that businesses focus on. They need to make the service process extremely seamless and hassle-free for customers. This is where vanity phone numbers come into the picture. Business phone numbers are often very long and difficult to remember. This leads to the loss of prospective customers. But […]
Wikipedia describes a toll free telephone number as “a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll free number from a landline is free of charge.” Unlike conventional business telephone numbers, Australia toll free numbers enable […]
Customer service is an important aspect of any business. It is the foundation of building great customer relations and customer loyalty. Nowadays, businesses lose their customers rapidly due to bad customer experience. In addition to abandoning a business or a brand, customers influence the purchase decision of other buyers too by sharing their own unpleasant […]
The consumers in the United States abandon or switch their existing brands due to a variety of reasons. But several studies suggest that the number of consumers abandoning or switching brands has been increasing steadily. “According to the Microsoft State of Global Customer Service survey, 96% of consumers say that customer service is important in […]
With potential voters spending more time on digital media, it becomes essential for politicians to invest in various forms of digital advertisements. But several studies suggest that many politicians spend more on traditional ads than online ads. According to a report released by Tech For Campaigns, “Political digital budgets are increasing but still small: only […]
The self-service options provided by the cloud-hosted interactive voice response (IVR) systems help call centers to reduce inbound call volumes regularly. But the managers still need to track and measure the call center’s performance using a variety of key performance indicators (KPIs) and metrics. As a commonly used call center metric, average call handling time […]
According to a market research study conducted by PricewaterhouseCoopers, “Bad experiences drive consumers away – fast. Globally, consumers would stop doing business with a company due to unfriendly service (60%), unknowledgeable employees (46%), and lack of company trust (50%). One in three (32%) say they would walk away from a brand they love after a single […]
