The consistent growth of the global auto dialer software market indicates a steady decline in the number of enterprises using manual dialers. Both conventional and modern businesses opt for automatic outbound dialer software to run large scale marketing campaigns efficiently. The auto dialers make call center agents handle more outbound calls by dialing large call […]
In today’s competitive commercial arena, the survival of a business depends on optimizing customer satisfaction. However, this is not an easy task, as the customers’ demands change depending upon the market trends along with the varying requirements or preferences. In this scenario, it is essential to stay in touch with the customers and to […]
A dialer is a software that automates the process of dialing contact numbers. As the productivity of call centers largely depends on the number of calls connected, and a dialer can significantly boost this number. A dialer can help weed out unproductive calls, like missed calls, out of service numbers, answering machines, etc. These limiting […]
The Interactive Voice Response (IVR) system is an automated technology that interacts with the callers, collects the necessary data and routes calls to suitable agents. An IVR system can thus enhance customer satisfaction and that means better customer retention, stronger brand creation, and improved sales. Since an IVR system is accessible 24×7, customers can […]
The businesses these days call existing and potential customers for a variety of purposes – introduce a new product, promote an existing product, make an announcement about deals, and conduct market research surveys. The businesses cannot run outbound call campaigns of varied nature and scales without providing agents with sophisticated automatic dialer or auto dialer […]
The call-center industry is expected to witness continuous growth and is believed to become a $407 billion industry by 2022. Despite the steady growth, the call-center agents encounter significant stress during their workday that involves customers’ expectations and business requirements fulfillment. It is difficult for a call-center agent to stay calm and optimistic when he/she […]
Customer service is the cornerstone on which successful businesses are built. Most businesses rely on call centers for handling different aspects of customer service. But how to measure the efficiency of call centers? This is where metrics come into play, as they help measure the effectiveness of call centers. Metrics help assess the performance of […]
Advancement in communication technology has gifted the real-estate industry with a variety of tools that can increase its clientele base and close maximum deals. A real-estate agent may lag behind the competitors if he/she fails to use digital technology. One such technology is the mass communication tool of voice broadcasting. It is a powerful […]
A recent survey on the growth of cloud-based contact center market indicates that this industry will grow to $15,670.9 million by 2021 from the $5,430.3 million in 2016. It represents a Compound Annual Growth Rate (CAGR) of 23.6%. The benefits offered by the cloud-based auto-dialer solutions are significantly contributing towards the industry’s exponential growth. With […]
