Whenever we think of call centers, we think of performance management methods such as call monitoring and speech analytics, but Workforce Optimization is a more comprehensive tool that aims at bringing about improved customer service and thus, better customer experience. What is Workforce Optimization (WFO)? Workforce Optimization is a comprehensive program that aims at improving […]
The cloud-hosted private branch exchange (PBX) will help your business to carry out internal and external communication in a flexible and efficient way. The PBX phone system will simplify corporate communication across commonly used communication channels like analog telephone systems, Voice over Internet Protocol (VoIP) and Integrated Services Digital Network (ISDN). You can further reduce […]
A number of studies suggest that the worldwide auto dialer software market has been growing consistently. More and more contact centers have been switching from manual dialers to on-premise and cloud-based auto dialer software to place outbound telephone calls automatically, efficiently, and rapidly. In addition to expedite the outbound calls, the auto dialer also detects […]
Some businesses run their call centers as cost centers, while others run their call centers as profit centers. But no business can boost call center operations without meeting customer expectations and emerging trends. The businesses need to measure their call center operations using a variety of metrics. They must use the right call center metrics […]
One of the best approaches to stand out in front of the competitive curve in the market is to grasp and implement advance technologies, and pattern inside your business to serve your customers better and in a proficient way. And one of the ongoing trends in the call center market to improve customer service is […]
Call-center agents need to represent the brands to which they provide outsourcing customer services. Hence, it is crucial for them to receive adequate training, as it enables them to keep the brand image intact. While interacting with customers, agents need advanced software solutions to deliver efficient customer service. They require extensive training to handle the […]
Most of the businesses look for expanding locally as well as internationally and for that a steady business communication with customers is a must. Although various options are available in the market to select a business phone. But such phone systems that save time & money make more sense to contemporary needs. Customers require the […]
The sophisticated features provided by cloud-based auto dialers help contact centers to run multiple outbound campaigns efficiently. The call centers even have the option to choose from different types of hosted auto dialer software according to the scale and requirements of each marketing campaign. But it is also important for contact centers to explore ways […]
What is an Outbound Dialer? Outbound dialers generate outbound calls to the customers on behalf of the call center or business. Why we need Outbound Dialers? In today’s competitive world, it is necessary to outreach the customers in a strategic way to have some positive business results in terms of achieving a higher number of […]
