What does Unified Communications mean? While the term may seem confusing, it is not. When all your external and internal communications are bought on to a single platform, together, it is known as unified communications. From phone calls to SMS, to social media, unified communications bring together all means of communication under a single platform. […]
Call centers managers have been using cloud-based predictive dialers to gain leverage over their competitions. As we saw in the previous blog “How does Hosted Predictive Dialer Save Time and Money at Call Centers?” not only does the dialer save time but it is also the most cost-efficient option for outreaching customers. Predictive […]
In the previous blog, we saw how cloud-hosted predictive dialers work. Right from its use of statistics and pattern identification to dial numbers from the database, to effectively reduces agents’ idle time to a minimum. In this blog, we will look at how predictive dialers help in sale acceleration. The advent of predictive dialers has […]
Introduced in the 1980s, predictive dialers have slowly but surely won over the call center industry, becoming a byword for efficient and smooth call center operations. There are several reasons behind it, and that is why we present to you this blog series, where we will talk about hosted predictive dialer and its several […]
VoIP and UCaaS are the two technologies that have been creating waves in the corporate world. Both VoIP and UCaaS provide better options for business communications. As both technologies offer certain benefits, organizations are often left confused between the two. So, if you are among those who are confused about the two and need help […]
When it comes to upgrading to new technology, Small and Medium-sized Business (SMBs) are mostly constrained by the financial resources at their disposal. The limitations can hamper the growth of SMBs, and they are often forced to ignore areas that need upgrading. One such area is the telephone system. But the stakeholders, looking after the […]
Outbound calling remains one of the most popular and effective sales methods. There are businesses that have agents dialing prospective customers every day for lead generation. But just like any other form of sales, outbound calling is affected by a number of factors that can lead to its failure. But the good news is most […]
