While setting up a call center, the businesses need to focus on managing both inbound and outbound calls efficiently. The inbound calls are made by a customer or prospect to gather specific information or resolve a specific problem. The outbound calls, on the other hand, are made by a call center agent or salesperson to […]
The COVID-19 pandemic flipped every aspect of not just our personal lives but professionally too. With businesses trying hard to get over challenges in the current workplace, one huge change that seems to have become the new norm is remote work. With social distancing becoming mandatory, several companies have temporarily closed down. However, many organizations […]
The current pandemic situation has taken a toll on businesses of all industries. Stakeholders are looking for ways to tackle this crisis in a way that minimizes the impact on their customers. The education industry is no exception to this. While business owners from other ecosystems are adopting remote working to ensure minimal physical exposure, […]
Why limit your reach to just one country when you can widen it to the whole wide world? With an international free phone number, you can open up your business to anyone in the world. With no barriers in reaching out to you, your customer base will be widened—giving you plenty more opportunities to develop […]
What’s wrong with this product? How do I fix this? Let me call up their customer support helpline. When facing an issue with a product or service, contacting the call center is the first response. Despite the popularity of social media, clients prefer to contact call centers for their problems. According to a report by […]
In the education sector, it is mostly about the sharing of information and knowledge. And because of this reason, the right way of communication becomes very important. You need to have an infrastructure that helps you with a communication medium that is easy to use in terms of its efficiency and productive features. Here, the […]
In this digital era, online customer service is as important as products’ or services’ marketing. Whether you belong to an SMB or a big company, it has become crucial for every business to show their online presence. People find it easy to contact or inquire about services online; also, they want to resolve their issues […]
“Customer Service means making it easy and fast for your customers to get the help they need when and how they need it.” – Steve Benson. Founder & CEO, Badger Maps Customer service has a significant impact on business performance. Customers receiving excellent service will lead to outstanding results and return to the same business […]
Auto dialers are one of the best ways for call centers to fully utilize their sales, support and marketing teams. They are used in areas of lead generation and customer retention, allowing call centers to improve their revenues while lowering operating costs by decreasing the time it takes for a job to be done. But […]
