In all the years, banks have been a vital part of making our society more stable. Across the world, banks connect with millions of people of all age groups and serve them with a variety of services that makes life more convenient. Nearly half of the customer interactions with banks now occur online through mobile […]
According to Call Center Helper, 95.7% of contact center professionals view customer satisfaction as the most important call center metric. For a business owner, the main aim is to grow in their business sector and provide excellent customer service. They have to take lots of decisions that impact their business. The primary role in supporting […]
In contrast to conventional phone numbers which is bounded to landlines, a virtual phone number exists independently. For a small business, it is difficult to manage and set up a phone system. According to a statistic, there are only 3-4 people while starting a business. However, as the business grows the need for affordable and […]
According to the HubSpot research, closing deals is the top priority of 75% of businesses. And second, topmost priority is improving sales funnel efficiency for better work. The priorities go on with other investment and training. And to maintain all these priorities, it is essential to provide the best of a tool kit to agents […]
The modern age businesses set up call centers with the intention to grow customer base, generate more sales revenue, and improve customer satisfaction. The businesses also monitor and review call center performance consistently to achieve these pre-defined goals. While reviewing a call center’s performance, the decision makers need to assess quality of calls and efficiency […]
Time efficiency is among the most crucial component of a thriving cloud based contact center. The ability to drastically reduce the time an agent takes to place a call has a direct effect on the overall efficiency of a call center. We have compiled a list of 10 benefits that a cloud based predictive dialer […]
Wholesale VoIP termination is gaining traction over the last few years. Businesses, as well as public sector organizations, are taking equal interest in it. Due to its reliability, it is becoming famous among all the VoIP services. In this article, we are going to talk about VoIP, Wholesale VoIP Termination and why businesses prefer it. […]
Do all call-centers perform the same tasks and activities? The answer is no. Broadly, there are two types of call centers – outbound and inbound. In outbound call-centers, the agents call the customers on behalf of a client or a business. A majority of these calls (approximately 27%) are made to offer proactive customer service. […]
What is a Predictive Dialer? A predictive dialer is an outbound calling software that dials from a list of pre-defined contact numbers. This dialer utilises the agent availability to the fullest, thereby increasing the productivity and efficiency of the agents. How Are Predictive Dialers Revolutionising Outbound Campaigns? There was a time when the salespersons had […]
