Meet Lior Arussy, Considered as one of the world’s leading influencers on Customer Experience and Strategy Execution. Lior Arussy is an author, visionary, consultant, and creative change agent. What sets him apart is that he not only talks about the change but also makes it happen. His customer strategy methodologies have been successfully put into […]
Every business needs a smart outbound dialing solution to connect with their customers. The right call center software can improve business communications and make better connections with the customers. Hosted predictive dialer is the best choice for businesses that want to reach out to a larger range of audiences in an efficient way. The cloud-hosted […]
What Is A Dialer? A call center dialer is an application that is integrated with the CRM and places outbound calls to the customers. An automatic call center dialer improves the agent’s efficiency by eliminating the need for manual dialing, which is very time-consuming. Businesses can choose the right call center software according to their […]
The call centers need to choose the right software for conducting outbound dialing. Manual dialing is now an old and redundant way of dialing phone numbers. For call center businesses, every customer is essential, and a hosted predictive dialer provides the ability to establish a rapport with the customers while filtering busy numbers, disconnected numbers, […]
Every year we ask the question,- What can the call centers do to boost their productivity, efficiency, and customer service offerings in the future? How can the call centers survive and thrive in the face of so many variables? With more and more businesses adopting a customer-centric focus, it has become imperative for the call […]
Meet Shep Hyken – Customer Experience Expert and Keynote Speaker Shep is the CAO (Chief Amazement Officer) of Shepard Presentations. He works with companies that want to build loyal relationships with their customers and employees. Shep’s focus is on delivering amazing customer service, customer engagement, and creating customer loyalty. He is a hall of fame […]
In this digital world, every industry is switching towards cloud technology. Cloud telephony offers a wide range of benefits to meet the growing demands of the businesses. The cloud essentially is the place where all data of a business is stored. In a business environment, accounting systems, CRM, file storage systems, email, and web hosting […]
2020 is already here, and with it comes a fresh opportunity to re-evaluate your business goals. The conventional and cascading forms of management have already taken a backseat. Therefore it’s time for business owners to set newer goals and be clear of what they have been continuously trying to achieve. “The best way to […]
Every industry today agrees that the cloud is not only a powerful, flexible, and reliable platform for office productivity applications but also an equally compelling platform for business communications solutions. Cloud can integrate the best communication solutions with Office 365, Salesforce, and other cloud-based-software as a service (CSaaS) solutions. But What Is Cloud Communication? According […]
