The coronavirus outbreak has left the entire world in a state of discontinuity and chaos. Termed as a “pandemic” by the WHO, it seems to be more than a disaster as both the local and international businesses feel its impact. COVID 19, the potentially deadly coronavirus that emerged in China in late 2019, has now […]
“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.” – Steve Jobs And great work is a result of consistent efforts in the right direction. Managing a call center is a tedious task and being a […]
What do you do to bring the best in your business? Or how do you ensure that your business has a maximum outreach? Well, the main objective of any business is to make sure that their customers always have an open medium of contacting them irrespective of where the business is located. But long-distance calls […]
Voice over Internet Protocol or VoIP refers to the transmission of voice and multimedia over the Internet Protocol (IP) networks. Its working is based on encapsulating audio into data packets, transmitting the packets across the IP network, and then decapsulating the packets into sound at the other endpoint of the connection. What is a VoIP […]
The era of automation has officially arrived. Customer service has changed its elementary form and shape. It is no longer restricted to addressing the customer query, but customer care has now radically transformed into delivering personalized services. Now, the major portion of credit here should be given to the advanced technologies like artificial intelligence, machine […]
Have you ever thought about how some businesses and brands attract a large customer base? How do these brands have dedicated and loyal customers who regularly use their products and services? The right call center software is not the only thing that creates a difference; it is the qualitative customer support provided by the call […]
Every market is competitive in the sense that businesses are thriving to provide excellent customer service. Sowing the seeds of a startup is a tough job and attracting the customers and retaining them is even more difficult. During the initial phases of a startup, when businesses have a small team (with somewhere around 1-10 employees), […]
Call centers are turning into contact centers. That means call centers are now serving a greater purpose of establishing contact between the business and the users. There has been a revolutionary change in the way call centers function and the technologies they incorporate for their functioning. The main objective behind the call centers turning into […]
What Are Toll Free Numbers? Toll free numbers are a smart mode of communication with the customers in which the calling charges are incurred by the called party rather than the calling party. These 1800 numbers are a crucial asset for marketing and help businesses gain credibility in the business world. Australia is a country […]
