Seamless communication gives an edge to your business in the market, and toll free numbers are one of that solution that can streamline your business communication while increasing the customer reach. If you are a business owner and looking forward to increasing your customer base, provide customers with a toll free number. Toll Free Number […]
Nowadays, gaining donors’ attention has become challenging as people inboxes are overloaded with donation emails and messages. People have stuck with these kinds of emails, and even without thinking, they delete it or marked the email as spam. At present, the mailing is not an effective platform to gain attention. Whereas calling is a wonderful […]
Customer service operations have a huge impact on business performance. Excellent customer service can lead to increased customer satisfaction and brand loyalty, whereas bad service can result in lost revenue and decreased business reputation. That’s why providing a good level of service to the customers is essential for every business. A customer will always prefer […]
In the previous blog, we have talked about Why is Cloud-Based Predictive Dialer a Complete Outbound Calling Solution? In this, we will cover how hosted predictive dialers are the best tools for better call center productivity. Before moving to the topic, let’s understand the hosted predictive dialer first. Hosted Predictive Dialer A hosted predictive […]
Previously we have covered the role of predictive dialer in sales acceleration and in this blog, we will talk about the top features of a predictive dialer. But before jumping into a deep discussion about predictive dialer features, let’s answer a few of the questions. Have you implemented a predictive dialer solution in your business? […]
In the last segment, we discussed how hosted predictive dialer is a game changer in the call center business. From the previous section, you got an idea regarding hosted predictive dialer solutions, and now we will discuss in brief what is predictive dialer and why call centers need it. Every business put its substantial efforts […]
Update: This article was recently updated to reflect the accuracy and up-to-date information on the page. With increasing call volume, call drop has turned out to be one of the biggest problems in the call center environment and for various reasons, customers are accessing the customer support inadvertently in a larger number. The final decision […]
Unified communication is one of the essential technologies for the call center space. This technology has revolutionized the way of communication as it integrates all communication platforms and improves the call center performance. Through unified communication, agents can easily access the entire conversation thread no matter where it occurs. According to Forrester, “the combination of […]
Reliable communication tools are the need of every business, and VoIP has proved itself as a game changer technology as it makes business communication better and affordable. Implementation of VoIP solutions in businesses is a great way to boost business productivity. Nowadays most of the businesses are thinking about switching to the VoIP technology because […]
