Dialers are becoming increasingly popular these days. They have become a necessity for every call center as they smoothen the call center operations and help them align their business goals. Hosted VICIdial® is one of the most popular contact center solutions that there is. It is open-source software that can be scaled to all levels […]
If you are a working professional today, you would understand the struggle of handling so many multiple channels and applications for communication. There are phone calls, text messages, emails (more than one,) and with the ongoing revolution- social media. All these channels are modes of communication for working professionals and are extremely useful when it […]
Small businesses (SMBs) are an essential part of the economy and helps in the overall development of any country. SMBs are more grounded in the sense that they give the customers a feeling of belonging and, in turn, enable the customers to trust them more. Since these small businesses are built on communication and trust, […]
Don’t we all want a company that doesn’t just pretend to put in efforts on customer service, but actually does. Moreover, why should customers settle when there are companies that put in the right amount of effort in customer service and create a fun environment for its customers (almost always). There are so many great […]
Businesses are always looking to grow themselves and establish a presence that never fades. However, with the fast-changing and adapting nature of the world these days, it is easy to hold on to one trick or a set of them to work for a long time. Business tips are perishable these days and have to […]
We at CallCenterHosting believe in giving our customers the best. We know customers are a priority, and what better way to help your customers than help them extend the same quality and results to their call center. With 2020 ringing in, we wanted to bring our new customers with a special offer (limited period, so […]
Technology is a result of innovation, isn’t it? “Customer service expert Adam Toporek says that innovation is about approaching the problem; technology may or may not be the solution there.” Adam Toporek had some surprisingly unique tips to look at customer service. He not only believes in the power of human customer service but also […]
CallCenterHosting has had an amazing year with many blogs trending and gaining attention on social media. It has also been a year of new technologies and adaptations in our knowledge and blog sections. We also started a call center glossary page to familiarize call center agents with all the vocabulary they need to succeed in […]
There’s a famous proverb in English that says, “All work and no play makes Jack a dull boy.” The literal meaning of this proverb comes out to be that without time off from work and time making fun, a person becomes both bored and boring. In a call center environment, with all the stress and […]
