Call Center training is an essential aspect as the agents should be trained enough to talk to customers and retain them. Agents are the touchpoint of a business (for every customer), making them the most important part of the impression a business leaves on the customers. Managers need to keep innovating and evolving with their […]
With innovation and technology all around us, startups have grown and evolved more than other business forms. Startups are all about adopting and implementing new technologies and methodologies for the business world as well as the betterment of society in general. Startups are highly advanced and versatile, but at the same time, they are the […]
“Satisfaction is a rating. Loyalty is a brand.” – Shep Hyken Whom do you call when you face a problem with your product/service? A Customer Service Representative, right? So, they are the ones who need to be the most skilled and advanced in order to attract, satisfy, and retain customers. Customers are always looking for brands […]
The real estate industry is fierce in competition with realtors from all around the world trying to sell their best property. Unlike other products/services, real estate is a strong domain when it comes to selling. People don’t buy real estate just like that. It is a matter of lifetime savings, plans, and core investment for […]
Update: This article was recently updated to reflect the accuracy and up-to-date information on the page. A call center’s overall productivity depends on how the agent workforce performs in tandem with the available technologies. Here, the role of a call center manager is vital. Call center managers are like the essence of it all; they […]
How would your company act if every customer was your mom? – Jeanne Bliss Imagine your business treating their customers like they treat their moms. In which direction do you think your business will grow? Onwards and upwards, I’m sure. However, unique it may be, this customer service is a sure shot way to make […]
“You can’t manage what you don’t measure.” – Peter Drucker Customer service is an aspect of business that cannot be ignored in order to gain success. Excellent customer service leads to outstanding results, helping the business to grow and evolve while retaining and maintaining their customers. With customer expectations rising every day, it is hard to […]
In the previous blog, we saw how hosted predictive dialer is the best tool to increase call center productivity and boost your business. Now, let’s see how this hosted predictive dialer is beneficial for all the industries and help them in some way or the other. Predictive dialers are the present and future of the […]
In the previous blog, we learned about the top 16 features of a predictive dialer. Now let’s see what all features help in saving time and money at your call center. After all, time and money are the two most important things that should be given the utmost value. Predictive dialers are feature-rich dialers that […]
