CallCenterHosting recently got a review by FinancesOnline, which is one of the leading software directory and review platform for all SaaS and B2B software in different domains. FinancesOnline is a popular platform for SaaS/B2B software and financial product reviews. They provide an extensive base of software reviews in their business software directory well-curated by experts […]
We’ve learned all about predictive dialers and why they are an essential aspect for your business in the previous blog. Now let’s look at the “HOW” associated with predictive dialers. Let’s see how predictive dialers work and what is the process that they follow. Dialers are becoming increasingly popular these days, and the growing hype […]
Update: This article was recently updated to reflect the accuracy and up-to-date information on the page. Call centers are one of the industries that deal directly with customers, and thus the need for maintaining high standards of performance and efficiency is high. The demands and inquiries of the customers are constantly changing, and the call […]
“It’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.” -Elon Musk Customer Experience is an ever-changing domain; it’s a cycle of serving customers, solving their issues, taking their feedback, and acting upon that feedback for the betterment of both, […]
In the call center industry, dialers are becoming increasingly popular and essential for all outbound purposes. They give an efficient way out for businesses wanting to connect with a broad audience. These outbound dialers come in types such as predictive dialer, preview dialer, auto dialer progressive dialer, and more. All these dialers have one or […]
In this world where all of us are digitally connected; The cost of missing out on not connecting to the right people at the right time is too immense to bear. So, automating your processes and streamlining your business is a savior for your business. We have seen a tremendous increase in the popularity of […]
Operations of an outbound call center is more challenging than the inbound call-center because call-center agents deal with frustrated, irate or confused customers. These challenges in combination with high sales targets or stringent work schedules can easily tire the agents. In this scenario, certain features of outbound call-center software solutions enable the agents to deliver […]
What is a Cloud-Based Call Center? A cloud-based contact center is a call center deployed on the cloud. It provides all the functionalities of a traditional or an on-premise call center with the added benefits of being available on the cloud. Cloud Contact centers can be called as a network-based service because they are owned […]
VoIP or Voice Over Internet Protocol has changed the communication dynamic entirely. It has become a fast and efficient way for all communication needs. VoIP is taking over the business of telecommunication providers step-by-step. The ongoing popularity of VoIP poses a massive threat to the traditional telecom service providers as VoIP is an efficient and […]
