The customer service levels have risen to new heights in the past few years, and so has the expectations of the customers. Everybody wants a top-notch service before, during and after the purchase of the product or service. Every industry is trying its level best to cater to the rising demands of customers, and the […]
The business scenario these days is at an optimum level of technology, and the call center business is not far behind. Although, even with advanced technologies, the risk of inefficiency can be harmful to any business. In the call center business, this risk is quite high as compared to other businesses in general. Even a […]
What Is An Omnichannel Call Center? An omnichannel call center, in theory, is a call center that has different channels of communication integrated with one another. Giving an omnichannel service is helping the customers find their way at whichever platform they would like while maintaining a continuous flow of conversation. Why Omnichannel Call Centers Are […]
What is IVR? According to TechTerms, “IVR is a telephony technology that can read a combination of touch tones and voice input. It gives users the ability to access a database of information via phone. A typical IVR system has several menus of prerecorded options that the caller can choose from. While many choices are […]
According to IBM, “Predictive analytics brings together advanced analytics capabilities spanning ad-hoc statistical analysis, predictive modelling, data mining, text analytics, optimization, real-time scoring and machine learning. These tools help organizations discover patterns in data and go beyond knowing what has happened to anticipate what is likely to happen next.” If we talk in layman terms, […]
