You need contact centers to have steady customer support for your business. In case if you are still banking on the old on premise-based infrastructure then it’s time to check for an update and opt for an option that is delivering satisfactory customer support. With the advent of cloud technology, the call centers have transformed. […]
In a customer service environment, it becomes essential to check the quality of the customer support because the challenges in the customer support environment vary from time to time. While addressing these challenges, it is not always easy to maintain quality. It is essential to understand that the quality of service depends on how we […]
Entrepreneurship is a 24×7 job where the person who is working on an idea has to take care of the smallest things to take his business ideas ahead. In this context, steady communication with the customers and prospects is very important, giving your customers an easy channel to connect leads to a higher number of […]
There is a saying ‘Customer is King,’ but the people who interact with them are no less important. It’s their mindset that decides what kind of mindset they are going to leave the customers with. So, it is important to give your agents a working environment that they like and continuously grow in. It’s sheer […]
The task of a call center manager is not merely managing a team but also look for options to innovate and improvise things towards better results. It’s a responsibility to manage people, but making an environment where they can excel is altogether a different skill. That calls for a sincere approach to address the needs […]
Varying inbound call volume is one of the most important factors that most businesses deal with from time to time. In this context, opting for the right technology and strategy becomes important to address this issue. Cloud-based communication is one such technology that has made it possible to forward the calls to the preset extensions […]
In the call center industry, it is a regular thing that a big player acquires a smaller player to consolidate their portfolio. However, whenever it happens it makes news that most people want to know about or get acquainted with the dealings that have happened between the two players. It is always a question of […]
In an inbound call center, the calls arrive, and call centers make strategies to route the calls. Here call centers use ring strategies and ring groups to receive the calls and transfer the calls to the available agents. To utilize the agent availability to the fullest and connect to the customers immediately, ring groups make […]
A majority of businesses focus on customer service and keep customer experience aside. That shows up when we interact with the agents from time to time. Here, it is necessary to mention that only good customer support can create a good customer experience. Both complement each other. So, the question is what leads to what? […]
