It’s not easy to overcome an idea that comes with tremendous innovation and provides great means in terms of service. There was a time when ‘Pagers’ were being used as business devices and they were prominent in daily communication. But with the arrival of mobiles they gradually became obsolete. And that was the beginning of […]
In a call center, agents deal with a bulk of customers and their queries on a daily basis. And customer satisfaction remains their topmost priority. So in such scenario, if you are dealing with a varied number of interests and debates that come via customers in their conversations and queries then one cannot afford to […]
Jack wanted to purchase a computer accessory. He browsed through the internet and found a website that claimed itself to be just one call away. The very first impression of the company website also looked promising. Image Credit: EP Technology via Flickr Here is the scenario: Jack dialled the given number on the website. The agent, […]
The productivity of a call center, in the literal sense, is using the potential of the call center to the fullest. Your agents, who deal with customers, govern this potential. And generally, the customers are impatient, looking for some solution or an answer. At times, their queries vary from relevant to some meaningless realm. The […]
When calculators came into existence, the first and most implausible thing attached to them was the results. Digital results. Users checked it twice by doing the same calculations manually as well. It made the whole process more cumbersome for the initial users. And the newly existence of calculators seemed insignificant. But gradually people started having […]
Challenges occur when the path ahead is promising. Contact centers have grown through the tough times and have assured all the more efficient customer satisfaction. The scenario has evolved and has brought some challenges of seeking efficacy in acknowledging today’s rising demands of customers, despite the call volume increasing exponentially day by day. Image Credit: Jose […]
