There are many ways that help in making a business process successful, but the one thing that is common in every successful business is giving priority to the customers in every case. Keeping an intact focus on the customers from pre-sale to post-sale processes gives the best direction to the businesses and makes the whole […]
The transformations that the customer support environment has faced in the past several years have only been possible because of the intelligence and insights coming from the customer data. And these insights and intelligence have only become possible because of the cloud technology that supports the idea of making things customer-centric. Cloud has done this […]
Voice broadcasting is a mass communication solution in which a number of calls are made in bulk, simultaneously. When the calls are taken, a recorded file is played at the receiving end. This recorded file can also offer some options for the listener to choose from by pressing a number on the dialing pad. In […]
CallCenterHosting has kept its intact focus on sharing some valuable content throughout the year and it has been a privilege to rank among some of the best cloud-hosted solutions providers in year 2018. Here in this post, we are sharing top 10 best blogs that were noticed widely and, made their presence felt by creating […]
Cloud opened several avenues to use customer data in a productive way and produce results that help in making call centers a success. The best results show up only when the powerful statistics get involved in decision-making. It is necessary to mention that there is plenty of customer data available and it remains unproductive until […]
Traditional set up of call centers have transformed with the help of cloud, and they have become far ahead of their time by adopting advancement in technologies that help in improving the overall customer experience. The transformation has only been possible because of the refined technology such as cloud that brings in many such avenues […]
It can be a little speculative to predict the most trending ideas for call centers for the year 2019. But all those ideas that have influenced the call center environment one way or another can supersede the other ideas for the time being. Here, we will discuss five such trends and technologies that are going […]
Call centers have evolved with the new and forward-looking technologies such as cloud, and it has made the call center scenario more customer-centric. Gone are the days when the customers had to put extra efforts to get in touch with the agents for simple customer support. Now, cloud technology has made it more data-oriented to […]
A call center is a place that brings the customers and agents together for business communication. Here, the role of a call center manager becomes vital as the supervision and decision-making lead to an optimized state of agent performance and overall call center productivity. Some managers possess all the necessary traits inherently. However, these traits […]
