Every aspect of our life is reaping the benefits of cloud computing in some or the other way. With the power and backup of cloud storage and computing, our lives have become entirely digitised. You don’t have to go far away to understand the importance of cloud; if you are a regular smartphone user or […]
Ever since call center came into existence, outbound calling has been an essential part of the call center activity. Initially, all the dialing would be done by manual efforts but with the passage of time and increasing demands, call centers sought for a dialer that could immediately dial a lot many numbers without any human […]
Uninterrupted communication is the first thing an organisation needs to have to get the total potential out of its employees and to achieve this, communication tools as PBX comes into the play. PBX stands for Private Branch Exchange. It’s an internet platform that allows people to communicate with each other by using a software called […]
Voice broadcasting has turned out to be one of the best services in the contemporary times to broadcast messages on a very large scale and connect with the new customers. Just one click and a recorded voice file is played automatically on the customers’ phones when the call connects. In this way, a recorded file […]
In the earlier times, when the call centers were hard-wired, the job of a call center manager was tougher because then they didn’t find much support from the existing technology and also, it was not easy to track the overall productivity of the call center. With the advent of cloud-based call centers, it became much […]
The introduction of predictive analytics to the dialer technology created more success stories as it ensures a higher number of connection between agents and customers. The combination of these two technologies has made the dialers more result oriented and intelligent. Moreover, Customer Relationship Management (CRM) integration added more to utilities of cloud predictive dialers. CRM […]
Customer service environment has seen rapid transformations in the recent years. The introduction of technology, such as cloud and data analytics, has impacted the pace and shape of this transformation in customer support methodology. A predictive dialer is a tool that has gained positives from this transformation and improved agent-customer connections grow higher in number […]
GDPR stands for General Data Protection Regulation. It is a new set of rules that are designed to make people have more control over their personal data. The purpose of GDPR is to make the regulatory environment simpler and well aligned with every company’s way of doing business. The idea is to benefit both the […]
In the previous blog, we saw the checklist of the 10 most important things to consider before choosing a predictive dialer. It gave you an idea of what all features you need to zero in before making the final decision of buying a predictive dialer. In this blog, we will discuss why you should choose […]
