In a customer support environment, VICIdial* has turned out to be one of the best contemporary solutions that helps to make the customer agent conversation more productive. The best thing that is attached with VICIdial* is that it is equipped with all the necessary features that are needed to make the customer support scenario more efficient. […]
A call center provides a platform for the customer agent communication. The factors that decide the efficiency of the call centers is high and robust to bring utmost customer satisfaction. It has become a need to think globally in terms of providing customer support because depending on the business, customers are spread across the globe. The […]
Voice broadcast has come out to be one of the efficient tools to access the masses at the time and deliver the message without any delay. Many government organizations, corporations, and groups use call broadcast to reach out people in bulk. It is an effective communication tool to maintain a robust connect with a good […]
The utilities that the softphones bring are unavoidable in the contemporary times and because of its user-friendly features, a greater number of people from the business fraternity are coming forward with a certain interest in it. The innovations that softphones bring in the business environment are making the scenario more and more promising. Softphones are […]
How Virtual Call Centers are also a Green Solution In the previous post, we discussed about how Virtual Call centers are meant for the future and how the features of virtual call centers gel up with the contemporary as well as the needs that are yet to arrive. The speculations and the ideas that suggest […]
Why Virtual Call Centers are Meant for the Future In the previous post of the blog series, we saw how virtual call centers are the need of today. The customers are growing in the internet fraternity who are more inclined towards services like online transaction and are using the internet profusely. In the meantime, it […]
How Virtual Call Centers Bring Better Business Prospects In the previous post, we discussed how call center environment has changed with cloud and how this transformation is giving the best results in terms of productivity and innovation in a call center environment. In the current post of the blog series, we will be discussing about the business prospects that […]
How Cloud has Changed the Call Center Environment for Better In the previous post, we talked about how virtual call centers have turned into a need in today’s call center environment and because of the upsurging demands of the customers, their presence is proving significance. In the current post, we will discuss the changes that […]
Why Opt for a Cloud Hosted Call Center In the previous post, we saw the arrival of virtual call centers in the call center environment and the major changes they brought. The effective features they carry, can not be avoided according to the current customer needs. Now, we’ll see why the cloud is a great […]
