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Difference Between Inbound, Outbound and Blended Call Centers?
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For long, most people have had a very simple perception about…
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How Gamification Can Keep Call Center Agents’ Motivated
One of the most crucial steps in the call center environment…
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Train Your Call Center Agents With These 15 Best Practices
Call Center training is an essential aspect as the agents…
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Why Should You Care About Agent Experience?
There is a saying ‘Customer is King,’ but the people…
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6 Things Call Center Managers Can Do to Increase Agent Productivity
Update: This article was recently updated to reflect the accuracy…
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9 Practical Tips to Train Courteous and Efficient Outbound Call Center Agents
Call-center agents need to represent the brands to which…
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5 Tips For Effective Call Center Management In Virtual Domain
With the advent of cloud technology, the virtual call centers…
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5 Best Practices for Agent Training In Call Centers
Call centers are very social organizations. Unlike most of other…
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5 Tips to Keep Your Call Center Staff Happy and Productive
A happy employee is a productive employee. The best way to make…