How to Conduct a Successful Call Center Audit?4 Comments/July 5, 2019Update: This article was recently updated to reflect the accuracy…
How to Reduce Call Drop Rate in a Call Center0 Comments/July 5, 2019Update: This article was recently updated to reflect the accuracy…
Top 10 Customer Experience Influencers You Should Follow0 Comments/July 3, 2019 “It’s very important to have a feedback…
How to Monitor, Barge or Whisper during Calls?0 Comments/July 1, 2019 The modern age businesses set up call centers with the intention…
[Infographic] How Unified Communications Can Help Call Centers?1 Comment/June 28, 2019Unified communication is one of the essential technologies for…
Predictive Dialer or Power Dialer: How to Choose one?0 Comments/June 26, 2019 A dialer is a software that automates the process of dialing…
Why Small Businesses Should Use an Advance IVR System?0 Comments/June 24, 2019 The Interactive Voice Response (IVR) system is…
[Infographic] Dialer Face Off: Predictive vs Preview Dialer0 Comments/June 21, 2019In the call center industry, dialers are becoming increasingly…
Auto Dialers: The Advantages and Disadvantages0 Comments/June 19, 2019 The businesses these days call existing and potential customers…
How to Conduct a Successful Call Center Audit?
How to Reduce Call Drop Rate in a Call Center
Top 10 Customer Experience Influencers You Should Follow
How to Monitor, Barge or Whisper during Calls?
[Infographic] How Unified Communications Can Help Call Centers?
Predictive Dialer or Power Dialer: How to Choose one?
Why Small Businesses Should Use an Advance IVR System?
[Infographic] Dialer Face Off: Predictive vs Preview Dialer
Auto Dialers: The Advantages and Disadvantages