How Beneficial are DID/DDI Numbers?5 Comments/April 26, 2016Direct Inward Dialing (DID) or Direct Dialing Inward (DDI) is…
6 Best Practices for Starting a Cloud Contact Center3 Comments/April 19, 2016There are many aspects that should be kept into consideration…
Will Self-Service Eventually Replace the Live Agent?4 Comments/April 15, 2016With the development of technology, self-service has become a…
Call Center Etiquette: Excellence Every Agent Must Possess3 Comments/April 12, 2016Fine etiquettes ensure long-term benefits in different walks…
5 Benefits of Using a Hosted Predictive Dialer for Call Center4 Comments/April 7, 2016To run any business or an enterprise there are two scenarios,…
Has Your Call Center Made the Switch to Softphones?6 Comments/March 31, 2016It's not easy to overcome an idea that comes with tremendous…
5 Reasons Why Your Call Center Needs the Cloud2 Comments/March 22, 2016In a call center, agents deal with a bulk of customers and their…
Call Center Compliance Traps - How To Avoid It?1 Comment/March 16, 2016Jack wanted to purchase a computer accessory. He browsed through…
6 Strategies To Drive Productivity In A Call Center0 Comments/March 8, 2016The productivity of a call center, in the literal sense, is using…
How Beneficial are DID/DDI Numbers?
6 Best Practices for Starting a Cloud Contact Center
Will Self-Service Eventually Replace the Live Agent?
Call Center Etiquette: Excellence Every Agent Must Possess
5 Benefits of Using a Hosted Predictive Dialer for Call Center
Has Your Call Center Made the Switch to Softphones?
5 Reasons Why Your Call Center Needs the Cloud
Call Center Compliance Traps - How To Avoid It?
6 Strategies To Drive Productivity In A Call Center