A Complete Remote Working Setup
The beginning of 2020 has already witnessed a lot of ups and downs. The Coronavirus pandemic has almost brought the world to a standstill while causing major economic slowdowns.
Businesses are dealing with operational halts and other challenges to continue their services. But, we can't deny the fact that enterprises keep the world running, and we cannot afford to shut down major customer services.
To maintain workflow continuity, many businesses have migrated to working remotely. More and more companies are embracing remote working. And this has proved to be beneficial for both, the employees as well as the companies.
Call centers are a significant business unit that are responsible for carrying out major customer interactions. It is, thus, imperative to maintain call center operations. With the cloud-hosted solutions, contact centers can be successfully operated from home or any preferred location.
What some call centers find challenging is to manage their remote team. This is because call center reps have to be continuously updated about the customers; they have a busy calling schedule; moreover, they are the ones who have direct interaction with the users.Thus, the managers and supervisors need to bring all their employees on the same page.
In this guide, you will go through detailed information and key pointers that help manage your remote call center employees. Right from hiring, onboarding to managing the reps, this ebook covers carefully crafted strategies you definitely do not want to miss.
Get Remote Work Ready With Our Call Center Solutions and Make Great Customer Connections
Get Remote Work Ready With Our Call Center Solutions and Make Great Customer Connections
The ebook is divided into procedural sections
that take you from one step to the other:-
that take you from one step to the other:-
1) Introduction
2) Chapter 01: What is The Need To Build A Call Center Remote Team?
- Remote Team Benefits: For Employees
- Remote Team Benefits: For Businesses
- Benefits Of Remote Working For Your Business
3) Chapter 02: How To Hire And Onboard Your Remote Team?
- How To Hire A Remote Team?
- How To Onboard A Remote Team?
4) Chapter 03 : Remote Working Strategies That You Definitely Cannot Miss
- Set Up A Checklist
- Transitions From Meetings To Call
- Task and Project Management
- Create Remote Feedback- Inbox
- Set Up Your Workplace
- How To Make Remote Strategies Work For Your Remote Team?
5) Chapter 04: How To Engage Remote Call Center Employees and Build Strong Relationships?
- Create - A Positive Work Culture
- Invest - In The Right Tools and Technology
- Recognize - Employees’ Efforts
- Personalize - Agent's Training
- Communicate - Efficiently
6) Chapter 05 : How To Effectively Manage Your Remote Call Center Team?
- Hold Video Conference Meetings
- Embrace Collaboration Tools
- Use QA Software To Boost Productivity
- Take Customer Feedback
- Use Remote Agent Management Tools
7) Wrapping Up
8) About CallCenterHosting - What All You Must Know!
9) References
Get your copy of the ebook for free to get access to the best managerial tips for your remote call center team. Download today!
The ebook is divided into procedural sections
that take you from one step to the other:-
that take you from one step to the other:-
Introduction
Chapter 01: What is The Need To Build A Call Center Remote Team?
- Remote Team Benefits: For Employees
- Remote Team Benefits: For Businesses
- Benefits Of Remote Working For Your Business
Chapter 02: How To Hire And Onboard Your Remote Team?
- How To Hire A Remote Team?
- How To Onboard A Remote Team?
Chapter 03 : Remote Working Strategies That You Definitely Cannot Miss
- Set Up A Checklist
- Transitions From Meetings To Call
- Task and Project Management
- Create Remote Feedback- Inbox
- Set Up Your Workplace
- How To Make Remote Strategies Work For Your Remote Team?
Chapter 04: How To Engage Remote Call Center Employees and Build Strong Relationships?
- Create - A Positive Work Culture
- Invest - In The Right Tools and Technology
- Recognize - Employees’ Efforts
- Personalize - Agent's Training
- Communicate - Efficiently
Chapter 05 : How To Effectively Manage Your Remote Call Center Team?
- Hold Video Conference Meetings
- Embrace Collaboration Tools
- Use QA Software To Boost Productivity
- Take Customer Feedback
- Use Remote Agent Management Tools
Wrapping Up
About CallCenterHosting - What All You Must Know!
References
Get your copy of the ebook for free to get access to the best managerial tips for your remote call center team. Download today!
