Making Every Connection Interactive With Cloud-Hosted IVR
Our cloud-hosted Interactive Voice Response (IVR) enables any organization to stand out in the market by automating the business communication. It can manage a large volume of calls by identifying, segmenting, and routing the calls. With its auto-receptionist feature, it would eliminate the need for live operators and serve the callers with predefined interactive options.
A caller can select any option either to give an automated response or to transfer to the designated department. Appropriate responses can also be provided through voice, fax, call back, email, and text messages. You are free to customize the IVR to meet your business requirements to increase the business efficiency and reduce the costs significantly.
Feature-Rich IVR System For Your Every Need
Call Routing
You can create unique flows for the IVR to transfer the calls to a specific agent, queue, or department as per the user input, time settings, or any other specifics.
Call Analytics
Analyse IVR metrics like first-call resolution, response time, misroute calls, and others to understand the behaviour and issues of the customers.
Intuitive IVR Dashboard
User-friendly IVR dashboard enables all actions from a single interface with much ease and agility. Manage, report, and monitor IVR campaigns within few clicks.
Multi-Level IVR
Extend your phone menu through our multi-level IVR solutions. Customers can select from a variety of options and based on their selection they are prompted to choose further.
Call Recording
Record every incoming and outgoing call and save them in HD format. It provides a pool of information for training, quality checking, issue resolution, and help in making better business decisions.
Email Notifications
Get email notifications for every conversation answered on IVR for your business. With our IVR, you can also send notifications to your customers as well after each interaction.
Welcome Message
Greet customers with pre-recorded messages and add a professional touch irrespective the size of your business. The welcome greeting can be the standard or customised message.
Music On Hold
Fill-up boring waiting time with the soothing music while your customers are on hold either in a queue or being transferred to another department. Use promotions and advertisements as good alternatives to music on hold.
How Inbound Call Centers Are Benefitting Various Industries?
Automated reception
Our IVR Solution replaces the need of receptionist in a business with an automatic system which receives, route and processes countless numbers of calls with precision.
Promotional Offers and Discounts
IVR Numbers are being used to market the products and services by presenting promotional offers and discounts to the potential customers. Whenever a customer calls at such a promotional number, our IVR solution serves the best possible options to make the sale.
Survey and Feedback
IVR has made it possible for organisations to follow up with multiple customers via automated survey and record their responses without much hassle.
Balance Check and Enquiry
IVR system allows automating such tasks that do not require human intelligence. It automatically retrieves information from database to resolve simple queries like telling the balance of the account.
Why Choose CallCenterHosting?
Cloud Hosting
Stay ahead in the competition with hosted IVR services for remote access on any device
24x7 Support
Get quick resolution to query and issues round the clock over the call, chat, or email
Instant Analytics
Make better business decisions with real-time analytics and reports of IVR data
Affordable
Avail budget-friendly subscription plans or get the freedom to pay-as-you-go
