Experience Smooth and Fast Dialer with Our VICIdial® Hosting Solutions
VICIdial® Hosting compiles all the necessary features to meet the call center needs
VICIdial® comes with all the necessary features for monitoring and has a total control over the calling process. It is one of the most versatile cloud-hosted dialers that is used widely throughout the world. We at CallCenterHosting provide the hosting and support for the VICIdial®, and we ensure that our users should experience a smooth and glitch-free service.
With the help of VICIdial®, you experience a well-designed call center suite with various essential features that lead to productive results. As a user, you can also customize the dialer interface as per your particular needs.
We have partnered with the safest data centers that host VICIdial® with every security measure to keep away your business communication from cyberthreats such as viruses and malware.
What Makes VICIdial® a Versatile Dialer Solution?
ACD makes sure that the connected call should reach the right destination and also make the most out of the available agents.
Time Zone Customization
VICIdial® provides the option to customize the time zone to specify the particular time to make outbound calls, accordingly.
Multiple Campaigns
You can run several campaigns at the same time and accordingly track the updates and results at the same time.
All the calls are recorded automatically, and they remain there in the database to be accessed later to get insights about business communication.
Real-Time Reports
You can view and analyze all the reports in the VICIdial® portal to make informed decisions and make changes in your business strategies accordingly.
Queue Management
In the situation of high call volume, intelligent queuing ensures that the agent and callers get connected to each other immediately.
Remote Login
Agents can login from anywhere on a phone or on a web browser with the help of an internet connection to work without any hassle.
Load Balancing
Users can call across inbound and outbound servers to balance the call volume load, accordingly.
Call Monitoring
Users can monitor all the ongoing calls, and the managers can also whisper to the agents to give instruction.
How VICIdial® Cloud Hosting Supports a Business?
Sales Acceleration
If the dialer is hosted on the cloud, then it makes the best use of the agent availability to leverage the number of call connections and turn them into sales.
Agent Utilization
Hosted VICIdial® makes sure that you perfectly utilize the availability of agents towards a higher call center productivity and a better customer service.
Complete Call Center Suite
VICIdial® Hosting Service is a complete call center suite that comes with all the necessary features to make it a perfect call center dialer solution.
Comprehensive Reports
VICIdial® provides detailed reports that make it a result-oriented solution because the insights coming from the data help in making informed decisions.
Cloud-based Technology
The support of cloud technology makes it a forward-looking dialer, and it supports a calling process that addresses mobility challenges faced by modern call centers.
Productivity Insights
VICIdial® provides many data insights that further help in identifying the opportunities for enhancing your agent’s productivity and efficiency.
Why Choose CallCenterHosting?
24x7 Customer Support
CallCenterHosting provides a 24x7 support to its customers and makes sure that your experience of VICIdial® should be smooth.
Cost-effective Plans
You can choose from various available plans to pick a package that suits your business needs and that too at the pay-as-you-go model.
Instant Set-up
The cloud-hosted VICIdial® doesn’t take much time to set up, and our consultants make sure that the customers should be able to use it immediately.
Ready to Use
VICIdial® is open-source software, and it falls in the category of ready to use. It doesn’t require any specific configuration to run.
