Get the Real Benefits of Virtual Call Center to Connect Better with Customers
Virtual Call Centers benefit from Cloud Technology with Result-Oriented Features
CallCenterHosting's virtual contact center is expertly designed to handle all inbound and outbound contact center needs, making it a comprehensive solution. By leveraging insights from data analytics, every business communication can be turned into a promising prospect.
Your customer-centric virtual contact center platform will allow your agents to make real connections with customers, effectively addressing the needs of both new and ongoing business communications. Packed with features such as hosted IVR, automatic call distribution (ACD) and skill-based routing, call queue monitoring, call recording, and CRM integration, your contact center is a successful end-to-end communication platform.
Virtual call centers equipped with various features such as hosted IVR, automatic call distribution (ACD) and skill-based routing, call queue monitoring, call recording, and CRM integration that help in making it a successful end-to-end communication platform.
One of the key advantages of the contact center is its support for remote workers, enabling agents to work from anywhere without interruptions.
Your Virtual Contact Center Comes With Unique Features
Smart Call Distribution
Take advantage of efficient call routing to agents based on their skills and availability.
Remote Login
The virtual contact center software allows you to log in from anywhere and work on the move, without being tied to one device.
Real-Time Monitoring
Real-time monitoring of ongoing calls provides detailed insights into call activity and agent productivity.
Instant Reports and Analytics
Instant reports and analytics help you track agent performance and overall contact center productivity with ease.
User-Friendly Interface
The virtual contact center interface is designed to be user-friendly, requiring little to no training to make full use of the software.
Predictive and Auto Dialing
Predictive Dialer and Auto Dialer features ensure that you never miss a promising lead and can build a steady customer base.
Interactive Voice Response
The IVR menu we offer is optimized to connect your customers to the right department and assist them with self-help options.
Smooth Integration
Your contact center software seamlessly integrates with leading operating systems, devices, and applications.
Highly Secure
The virtual contact center solution is hosted on advanced data centers that implement essential security measures to ensure high levels of security.
Benefits of Virtual Contact center
Agent Preparedness
Your virtual contact center equips agents with the necessary tools and features to handle customer queries effectively. Leveraging cloud technology, agents can make informed decisions while providing customer support, increasing the likelihood of turning leads into customers.
Easy Deployment
The contact center solution is easy to install, requiring only a computer, headset, and steady internet connection. It is equally hassle-free for remote workers, who can access the portal from anywhere.
Geographically Independent
Your virtual contact center anywhere is not bound by geography, allowing agents to access it from anywhere once their login is created. This makes it a versatile solution for global contact centers seeking improved performance and productivity.
Customer Satisfaction
Gain access to numerous result-oriented features that form a complete solution for handling impatient customers and ensuring a higher level of customer satisfaction. Agents can effectively communicate without missing crucial customer information.
Increased Security
Cloud-based virtual contact centers, due to their digital nature, takes stringent security measures to safeguard against security breaches. CallCenterHosting’s data and servers are backed up to advanced data centers that prioritize user safety.
Improved Productivity
The virtual contact center, with its highly efficient agents and streamlined processes, leads to increased productivity and improved agent performance. The interface is equipped with advanced features that optimize communication with customers.
Why Choose CallCenterHosting?
HD Voice
Quality
CallCenterHosting ensures HD voice quality for all kinds of contact center calls.
24x7
Support
Get 24x7 support from experts and never worry about a query or error ever again.
Competitive
Pricing
Our clients vouch for our best-in-market pricing, complete with plans for different business sizes.
Business Application
Compatibility
Our contact center software integrates effortlessly with your CRMs and tools of choice.
